Grievance Redressal

In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer for this website is:

Email your grievance to support@scalewithsuyog.in with the following information:

• Your name
• The email used for the purchase
• Your order/payment reference (Razorpay payment or order ID)
• A clear description of your grievance
• Any supporting information or evidence, where relevant

Grievances are handled in accordance with applicable law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. As required under those Rules, we acknowledge receipt of a consumer complaint within 48 hours and work to redress it within one month from the date of receipt.